speech analytics vendors

A Comparison of Top Speech Analytics Vendors in The Market

Whenever we talk about speech analytics, the only one thing that comes to our mind is that it is a simple process of gathering information and helps in customer interaction. Speech analytics is something which is also known as audio mining. These days, people are more inclined towards speech analytics and this has actually grabbed many eyeballs and thus businesses are seeking top speech analytics vendors in the market.

Speech analytics deal with the identification of the business intelligence and also in the areas of the planning, recording and also processing of the center agent performance.

People are finding jobs in speech analytics because it is the booming and high paid profession these days. Having through the number of speech analytics vendors, I found Mattsenkumar and Verint as something very different.

So, what makes them different?

Well, to answer this, I have scrolled up the entire website and found so many positive ends. Well, here is the point that actually makes them different:

Top Speech Analytics Vendors Comparison:

SmartSpeech Tags Itself As Innovative Solutions!

SmartSpeech, a product by MattsenKumar offers the most advanced and cost-effective solutions for speech analytics and voice transcription. Their SmartSpeech suite enables clients to carry out advanced call analytics and benchmarking using Speech to Text technology.

With multiple languages support to offshore operations, they have the most innovative yet cost-effective solutions which help the clients in achieving the high business efficiencies.

speech analytics

Their global culture is driven by accountability, excellence, innovation, and integrity. This is one of the best vendors for speech analytics we have in the market. In terms of services, there are many which are served by them on the same platter. Services include:
• SmartAnalyze.
• SmartConsult
• SmartBenchmark
• SmartTranscript

 

Verint: The Name Is Enough!

When we are actually talking about Verint, it is a leader in the 2016 Forrester 2016 WFO Wave. Verint helps in empowering organizations with crucial insights through their highly progressive Speech platform. They are aimed to create a smarter world with actionable intelligence.

Their Speech technology services primarily offer optimizing customer engagement and cyber intelligence. Verint solutions are targeted to help businesses improve their processes, workforce optimization and minimize or prevent cyber threats.

verint speech analytics

It is helpful in giving a safe performance and also proving effective in developing highly scalable BPOs for the companies. There are two major services which the speech analytics vendor actually provides. It includes customer engagement optimization and cyber intelligence.

Different offerings with added features make both these solutions unique in their own way. There are different speech analytics vendors in the market so far. Always working to strive for excellence, these companies have been willing to work hard in terms of better future prospects and also the candidates too.

Messenger-ads

Facebook Plans To Display Ads Inside Messenger, You Should Know

The social media giant Facebook might be looking forward to bring in new methods to monetize its renowned app, Messenger.

facebook-messenger-ads

(Image Source: techcrunch.com)

According to the TechCrunch, the Facebook look forward to initiate showing ads inside of its renowned messaging platform “Messenger”. Facebook could launch its upcoming updates regarding ads in the next couple of months, although they haven’t clear the format of the ads.

But, as per the sources suggests that upcoming ads inside of messaging platform will be different than those Facebook ads that appear elsewhere.

The new messenger ads will only display’s in message threads and advertisers will only be able to serve their ads to users who contacted those businesses via Messenger in the past.

See Also: Shopping Search Engine, TheFind Acquires by Facebook

As a part of the plan, a new kind of personalized URL can be share by businesses, which eventually links back to a new message thread with their page.

The picture is not clear yet when exactly the ads will roll out but according to the sources, they are lineup for Q2 2016 at this time.

Conclusion:
Well, there is no doubt that this upcoming update regarding ads on Messenger will be beneficial for businesses, but, on the other hand, Facebook will need to move carefully with this upcoming change as users have a tendency to be too sensitive to overly aggressive advertising.

Original News Source: (Mashable.com via Karissa Bell)

Facebook Is Planning To Launch Its Own Real-Time News Notification App

The Social Media Giant Facebook is planning to launch its own real-time news and updates notification app with a motive to lure people to stay away from its well known rival Twitter.

According to the sources, the upcoming Facebook app is indeed in development, although any specific date for the launch of the app has not been disclosed yet.

SEE ALSO:  twitter tips to promote a business

Also, there are some rumors surrounding the app, which said the new app would be called Notify.

In August, Business Insider already hinted at the app, mentioning it as an approach to allow users modify their desired alerts to get specific topics and publications. It also added that the new Facebook app will allow for 100 characters on each update and news alert, along with a news reference link that redirect the users to the main source it pulled from.

At present, the app is reportedly testing by a small group of publications in preparation for a likely launch of the app later this month.

uber-taxi

Passwords From Uber Hacked Accounts Allegedly Selling Online For $1

Today, one dollar may not get you much, but one can buy a stolen password, yes, these days Uber passwords from hacked accounts are selling out online for just a dollar 1 with free car rides around town, according to the sources.

There are some vendors available on dark net sites like AlphaBay, which often trade in illegal services and products like drugs and fake goods, are now offering an active username and login details of Uber accounts for $1 only.

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(Image Source: 2.bp.blogspot.com)

According to the source, Motherboard, said it was able to authenticate that some of the Uber accounts were still in use by regular members and that, in one case, an earlier hacked password of Amazon was used to breach an active Uber account because the passwords were the same.

Although, one vendor named Courvoisier came forward and claimed to have “thousands” of active hacked accounts for sale, but Uber revealed on Sunday that any said hack hadn’t taken place on their end. Also, according to the company, they investigated the issue already, and couldn’t “find any evidence of a breach.”

According to Uber, “This is a good opportunity to make people aware and remind them to use only unique usernames and passwords for their accounts, and user’s must avoid the practice of reusing their same account credentials across multiple sites.”

This statement supports the fact that may be hackers likely took login authorizations from one stolen account of the user, and were then able to breach into a user’s account of the company with the help of same password.

The company previously suffered a security breach in May 2014, which as a result affected thousands of Uber’s current and former drivers. But, as per the Uber, their previous accounts hack is in no way linked to the info allegedly available online.

So, if you are an active user of Uber account, make sure to update your account credentials as soon as possible.

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Facebook plans to add up third-party apps to Messenger

Now Stream And Share Full-Length Music From The Twitter App For Free

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Facebook plans to add up third-party apps to Messenger

facebook.messenger-third party app

(Image Source: i2.cdn.turner.com)

Facebook Messenger is knocked to get a big fix up.

According to the sources, social media giant Facebook plans to declare that it’s opening up Facebook Messenger doors to third-party apps in the course of its upcoming F8 Developer Conference held in San Francisco next week.

The renowned social network is all set to publicize around 20 third-party services and their apps, which will work on top of Facebook Messenger when the incorporation rolls out, according to sources.

Facebook has announced earlier about major new features at its F8 Developer Conference and typically offers to provide guidance, in the way of workshops and discussions on the new features for developers throughout the event.

First stated on Thursday, The upcoming update to Messenger is the company’s latest in a sequence of progress that have enormously expanded the reach of Facebook Messenger over the last year.

Back in 2011, Facebook first introduced Messenger as a standalone app for its users. But last summer the organization proclaimed it would be moving mobile messages out of the main Facebook app entirely. It was the move that angered many of Facebook users at that time.

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As a result, Facebook has been progressively working on to Strengthen Messenger’s feature set, most freshly with the count of mobile payments.

Rather than an add-on to Facebook’s primary service, handed over the messenger’s service to third-party developers will make Messenger its own independent platform. The of ideas of social media giant behind doing this are blurred, but the achievements of renowned apps like WeChat & Line in Asia, which also assistance third-party apps and their services, has evidenced the positive prospect of such a platform.

Although, a lot more will be disclosed during F8 Conference in San Francisco next week. Till stay tuned!!

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Now Stream And Share Full-Length Music From The Twitter App For Free

Social network platform Twitter and renowned online music store, Rhapsody have come together to deliver a latest feature that offers the music service’s users to share full-length music tracks on Twitter, which allow anyone to enjoy shared music even if user don’t have a subscription.

rhapsody-online-music

(Image Source: rhapsody.com)

This amazing feature uses audio cards tool of Twitter’s, first introduced last year that allows Twitter users to stream and share audio directly from tweets. But after it launched in October, the feature was narrowed to a group of early launch associates who were the only accounts that time could able share new audio cards.

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(Image Source: imore.com)

With this fresh collaboration, any subscribers of Rhapsody’s can able to share any music or song straight from the site’s to Twitter. The audio cards only work within the Twitter app though, so if any user opens the audio cards from the web they will be redirected to Rhapsody’s music store, where non-subscribers can only able to listen to only ten second preview of the soundtrack.

The company is expecting the collaboration will attract more potential subscribers to its service, which still has the fewer amount of paid users than Spotify. Each Twitter card also contains learn more about Rhapsody option, which redirects visitors to Rhapsody’s music site. Now, the music site is also tapping into its relationships with renowned artists such as Wiz Khalifa, Fifth Harmony, Pearl Jam, Flo Rida and Hunter Hayes who will release soundtracks from their upcoming albums via this new feature.

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You May Also Like: Adobe Introduced ‘Photoshop Magic’ To The PDF With 2 latest Mobile Apps

adobe-latest mobile apps-PDF

Adobe Introduced ‘Photoshop Magic’ To The PDF With 2 latest Mobile Apps

Renowned design software company, Adobe is introducing its “Photoshop magic” to two latest mobile apps, Acrobat Mobile and Mobile Sign that has nothing to do with process of image editing, but both apps will help any user to create and edit PDFs files.

The new app is available for Android, iOS and Windows platforms, which allows users to effortlessly edit the PDF’s texts straight from their devices. Also, this latest app offering smooth rationalises of PDF creation by letting users to takes pictures of documents with their phone devices and automatically convert it into a PDF file.

adobe-latest mobile apps

(Image Source: pcworld.com)

According to adobe senior product marketing manager, Lisa Croft, since the latest apps using the similar technology what Photoshop and related creative offering, but the app is having features to automatically spot enhancements that require to be made and make the right adjustments to fine tune the pictures as well.

Fill and Sign, the Adobe second app target to make it easier for their users to put signatures to their PDFs. Now, Users can add a signature to their own documents or use the Fill and Sign app to share documents with related users and get their signatures. Even, if any other users don’t have the app themselves, still they can add their signatures to the shared PDF file. According to the Adobe, this feature will be valuable to the many business users.

adobe-latest mobile apps-PDF

(Image Source: pcworld.com)

Although, the new apps are free to use but a full document Cloud subscription will be started only at $12.99/ month for the standard subscription and only $14.99/month for the pro level. Also, a distinct enterprise subscription and a permanent license will also be available for the users, but the company has not disclosed those prices yet. As per the sources, the service will be available to the users within the next 30 days.

You may also like: Facebook Acquires Shopping Search Engine, TheFind

Facebook Acquires Shopping Search Engine, TheFind

facebook-acquisition-thefind

(Image Source: bidnessetc.com)

The renowned social network company, Facebook has acquired an eCommerce search app, TheFind. As per the source, TheFind announced the deal on its website.

According to TheFind, many of its employees would be joining the social media giant Facebook, and will work on making the better significance of the social media network’s advertising. Also, the search engine of TheFind will go offline in the next few weeks, according to the company.

Although, Facebook did not disclose details of the acquisition with TheFind, Founded in 2006, TheFind raised about $26 million in their three investment rounds in the past, but had not received a flood of cash since 2007.

Facebook’s latest move could also be another big step toward establishing more eCommerce platforms on its site. In July 2014, the Facebook already began testing a “Buy” button on the ads and Page posts by users. Also, it previously explored payments, as well as its own online currency called Credits.

Microsoft Cortana-2

Microsoft’s Cortana May Be Approaching To iOS And Android

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Microsoft, The big name of software industry is planning to doling out a standalone app for its digital voice assistant Cortana to be working on both iOS and Android devices.

For now, Cortana is only available on Windows Phone 8.1 devices. The statement comes shortly after the news that Cortana will be intensely integrated with Windows 10, the Microsoft’s future desktop operating system.

Although, there is no official confirmation has been received from the sources about Cortana moving to other platforms, but according to the Eric Horvitz, the managing director of Microsoft Research, a future advance version of Cortana will be able to read and understand user’s emails, and then use this information to provide notification to users about an upcoming flight, for example.

The research that’ll drive into the new Cortana comes into existence from Microsoft’s artificial intelligence project named Einstein.

Well, seeing Cortana on other mobile platforms for users will be interesting, especially when both Apple and Google already have their digital assistance exclusively available on their respective platforms.

Apple’s Siri plugs into contacts, GPS data and messages while Microsoft’s Bing provides references and answers to users’ questions. Also, The Google Now app on Android can already provide notifications based on information from Gmail, and even offer a related voice search feature.

facebook news

Facebook unlocks its data stockpile to select advertisers

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Until now, Facebook has been cautious of offering big data to advertisers. It’s a practice, Twitter using for a long time and has profited immensely from it.

But from now onwards, the renowned social media giant is finally making its stockpile available to a handpicked group through topic data, for this purpose, a new analytics tool developed with DataSift, an analytics company.

But for now, the social media giant offering Topic data only in the U.S and U.K. to a selected number of DataSift partners. Also, all of the partners will be approved from Facebook.

According to the Facebook, that is totally privacy-friendly. Even, it will be used only for general insights rather than targeted ads.

So, next time when you’ll update your status, this does mean that the social media giant is looks over and gathering your status updates to hand out information to brands.